Service Incident exchange Standard (SIS 1.0)

The SIS standard provides a model for the GSEM process, data flow, call states, data structure and content. In the SIS terminology, passing a call is known as a “Service Request”. All elementary data transmissions are called “Transactions”.

Transactions between a Requester and a Provider change the state of the Service Requests. Here is a diagram of the flow, which shows the states changed by the transactions.

 The diagram below shows the transaction sequence between a Requester and a Provider and generated state changes in the GSEM Engine.